PIS Bags
At PIS Bags, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
Eligibility for Returns:
- You have 30 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
Return Process:
- Contact Us: Initiate your return by contacting our customer service team at support@pisbags.com or call us at +91 99875 57473.
- Receive Return Instructions: Our team will provide you with the return instructions and shipping details.
- Pack and Ship: Securely pack your item in its original packaging, include the receipt or proof of purchase, and ship it to the address provided by our customer service team.
- Inspection and Processing: Once we receive your item, we will inspect it and notify you of the status of your refund.
Refunds
Refund Conditions:
- If your return is approved, we will initiate a refund to your original method of payment.
- The refund amount will exclude the original shipping cost.
- You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Non-Refundable Items:
- Gift cards
- Custom-made items
- Items on sale
Exchanges
Eligibility for Exchanges:
- We only replace items if they are defective or damaged.
- If you need to exchange an item for the same product, please contact us at customer.service@pisbags.com.
Shipping
Return Shipping:
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable.
Shipping Address for Returns:
- We will provide the return shipping address upon contact with our customer service team.
Contact Us
If you have any questions on how to return your item to us, contact our customer service team at:
- Email: support@pisbags.com
- Phone: +91 99875 57473
Thank you for shopping with PIS Bags!
